There is a new section to ITContractors.org that will offer a hand holding trip through the ITIL v3 framework. For the very virginal there is a 101 class on DONTrtfm.com but  for the more hardcore of you, the main guts of it will be in a new section on ITContractors.org.

For the oringal source of

A really great thing about working with Exchange Servers is the huge amount of available support tools. For every area of administration or management, you can find tools—some commercial, and some free; that make your life easier. In fact, there are so many tools that sometimes it's hard to keep up with them. I have been deeply immersed in a contract role so I have been slow to discover two tools that are worthy of special note.

Badly formed messages are a constant bugbear; they might be malicious, or they might be generated by a buggy Message Transfer Agent. These messages could have a variety of side effects all of them unwanted!. I've seen messages that crashed the Exchange Transport or Information Store services, and many cases where an antivirus or antispam utility pegs the CPU at 100 percent when it encounters a particular message. You've probably seen the same thing in your environment; finding them and getting rid of them can be an annoying exercise, especially if you have to do it often.